Woodford Florist: Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee for Woodford
At Woodford Florist, we are proud to be your trusted local florists, serving both households and businesses in the Woodford area. We believe that every bouquet and floral arrangement should arrive in pristine condition and meet our rigorous standards for freshness and beauty. Our Fresh Flowers Guarantee means you can expect nothing less than vibrant, long-lasting blooms with every delivery.
Damaged-on-Arrival Policy
We take great care in preparing and delivering your flowers, but if your order arrives damaged or not as described, our top priority is to make it right. Please inspect your flowers upon delivery. Should you discover any damage or quality issues, let us know as soon as possible—the sooner we’re notified, the quicker we can resolve your concerns.
To assist with our speedy resolution, please retain the original packaging and take clear photos of the damaged flowers and arrangement. This helps us verify what went wrong and prevent future issues.
Freshness Window & Our Commitment
Your satisfaction is integral to our reputation as Woodford’s premier florist. We guarantee the freshness of our flowers for at least five days from delivery, provided you follow the care instructions enclosed with your order. If your blooms do not stay fresh within this period, we encourage you to contact us so we can address your concern.
If the flowers show unusual wilting or other signs of poor freshness within the guarantee window, please get in touch with supporting details and photos if possible. Our team will conduct a prompt review and offer the best possible solution based on our findings.
Refund and Replacement Options
Your happiness with our flowers is essential to us. If your order is damaged, not as described, or falls short of our freshness guarantee, we will work quickly to offer:
- A replacement arrangement delivered at the earliest suitable date
- A full or partial refund, depending on the extent of the issue
- An appropriate store credit towards your next purchase
The specific remedy offered is considered on a case-by-case basis, reflecting both the nature of the problem and your preference as our valued customer.
Complaints Handling Process
If you are dissatisfied at any stage—from ordering to delivery or aftercare—please notify us promptly so we can resolve the matter to your satisfaction. To log a complaint, provide your order details and a clear description of the issue. We aim to acknowledge all complaints within one working day and resolve them swiftly, keeping you updated every step of the way.
As a leading local florist, we are committed to transparency, excellent service, and learning from our customers’ experiences to serve Woodford even better in the future.
Proudly Serving Woodford: Our Promise
Woodford Florist is more than just a shop—we’re part of the local community, delivering fresh flowers and happiness to homes and businesses nearby every day. Your trust means everything to us, and our policies are designed to ensure that every experience you have with us is a positive one. Thank you for choosing your local Woodford florist!
